Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Natalie Ann S. Alig

Barrigada

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative, Services Bureau, Administration Division

Guam Police Department
07.2024 - Current
  • Processed invoices utilizing Exflow data capture and ensured timely routing for approvals.
  • Monitored payables in Guam Financial Management Information System (GFMIS)
  • Verified invoices against purchase orders, contracts, and receipts to maintain accountability.
  • Maintained organized electronic and hard-copy records of invoices, payments, and supporting documentation.
  • Coordinated with vendors and internal staff to resolve discrepancies and ensure smooth payment processing.
  • Supported month-end reconciliation and reporting of accounts payable transactions.
  • Draft official documents for supervisory review and approval, ensuring accuracy and adherence to departmental policies.
  • Provide guidance and advice to employees on personnel matters, ensuring compliance with laws and administrative guidelines.
  • Track payments, handle receivables and payables, prepare direct payments, and process purchase orders for invoice submissions to ensure smooth financial operations.
  • Research and complete data related to travel authorizations, ensuring accuracy and readiness for command-level signatures.
  • Expedite requests for personnel actions, purchase requisitions, and other administrative transactions to meet operational demands.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

HR Clerk Apprentice

Citadel Pacific, Ltd.
06.2024 - 07.2024
  • Kept personnel records accurate and up-to-date, ensuring they followed company policies and met regulatory standards.
  • Helped new employees get started by organizing their onboarding documents, like contracts and training materials, and guiding them through the process.
  • Managed schedules for interviews, training sessions, and team meetings, making sure everything ran smoothly.
  • Drafted clear and professional HR-related correspondence for supervisors to review and approve.
  • Provided friendly and reliable administrative support, answering calls, addressing inquiries, and making sure messages reached the right people.
  • Played a key role in HR operations by handling the hiring process for new employees and reactivating former employees in the system, keeping workforce records updated and organized.

Collection Agent, Compliance Branch, Regulatory Division (Detailed as Administrative Assistant)

Department of Revenue & Taxation
03.2022 - 06.2024
  • Compiled and analyzed data for monthly and quarterly reports, ensuring accuracy and timeliness.
  • Coordinated meetings, prepared agendas, and documented meeting minutes to facilitate effective administrative operations.
  • Processed Alcoholic Beverage License (ABL) applications and liaised with vendors to ensure a timely publication of public notices in accordance with Guam law.
  • Conducted research on statutes to support compliance operations, assisting inspectors and supervisors in field activities.

Data Control Clerk I, Compliance Branch, Regulatory Division

Department of Labor (NDWG Program)
06.2021 - 03.2022
  • Provided administrative support by handling inquiries, directing calls, and scheduling appointments for various programs.
  • Assisted in organizing and maintaining records to ensure compliance with regulatory standards.
  • Conducted research on statutes to ensure understanding of regulatory changes and compliance requirements.
  • Coordinated field inspections and supported compliance officers in daily operations.

Room Attendant

Leo Palace Resort
02.2020 - 12.2020
  • Performed general cleaning and maintenance tasks to uphold facility standards and ensure guest satisfaction.
  • Managed inventory of supplies and coordinated with vendors for timely replenishments.
  • Delivered exceptional customer service by addressing guest inquiries and fulfilling special requests.

Data Control Clerk I, Bureau of Economic Statistics

Department of Labor (NDWG Program) Bureau of Statistics & Plans
03.2021 - 06.2020
  • Responsible for the review and collection of trade data information from airway bill of lading and baggage declaration documents.
  • Codify and calculate import and export documents by referencing a computer dictionary for commodities listing
  • Reviewed, organized, and accurately entered statistical data into databases to maintain, comprehensive and accessible records.
  • Provided administrative support by managing correspondence, answering inquiries, and ensuring timely delivery of required information.
  • Maintained both digital and physical filing systems, ensuring compliance with organizational policies and accessibility for team members.
  • Conducted research on assigned topics, presenting findings to supervisors to aid in project planning and execution.
  • Collaborated with team members to streamline workflows and improve administrative processes within the Bureau of Economic Statistics.

Housekeeping

Leo Palace Resort
11.2015 - 12.2019
  • Performed general cleaning and maintenance tasks to uphold facility standards and ensure guest satisfaction.
  • Managed inventory of supplies and coordinated with vendors for timely replenishments.
  • Delivered exceptional customer service by addressing guest inquiries and fulfilling special requests.

Education

Administrative Assistant Diploma -

Penn Foster College
08.2024

High School Diploma - undefined

Southern Christian Academy
12.2019

Skills

  • Document Preparation & Compliance
  • Financial, Tracking and Budget Assistance
  • Personnel & Administrative Support
  • Meeting & Scheduling Coordination
  • Research & Data Compilation
  • Customer service
  • Active listening
  • Data entry
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Administrative support
  • Paperwork processing

Certification

  • Fundamentals & Principles of Procurement: Module I
  • Procurement – The Solicitation Process: Module II
  • Customer Service Training
  • Officer Survival Training
  • Guam Ethics in Government

References

Available upon request.

Timeline

Customer Service Representative, Services Bureau, Administration Division

Guam Police Department
07.2024 - Current

HR Clerk Apprentice

Citadel Pacific, Ltd.
06.2024 - 07.2024

Collection Agent, Compliance Branch, Regulatory Division (Detailed as Administrative Assistant)

Department of Revenue & Taxation
03.2022 - 06.2024

Data Control Clerk I, Compliance Branch, Regulatory Division

Department of Labor (NDWG Program)
06.2021 - 03.2022

Data Control Clerk I, Bureau of Economic Statistics

Department of Labor (NDWG Program) Bureau of Statistics & Plans
03.2021 - 06.2020

Room Attendant

Leo Palace Resort
02.2020 - 12.2020

Housekeeping

Leo Palace Resort
11.2015 - 12.2019

High School Diploma - undefined

Southern Christian Academy

Administrative Assistant Diploma -

Penn Foster College

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Natalie Ann S. Alig