Stephanie Santos
Tamuning,GU
Overview
17
17
years of professional experience
Work History
Senior Sales Coordinator
Mobil Gas Station
Barrigada Heights, GU
02.2012 - 05.2022
- Analyzed customer feedback surveys to identify areas for improvement in product quality or customer service processes.
- Reviewed existing systems for effectiveness and made recommendations for improvements where needed.
- Implemented process improvements that enhanced efficiency within the department.
- Ensured compliance with all applicable laws related to sales operations within the organization.
- Assisted customers with inquiries about product features, usage instructions and troubleshooting issues.
- Updated management on changes in market conditions that may affect overall sales goals.
- Implemented innovative selling techniques designed to increase efficiency in the sales process.
- Managed inventory levels by monitoring stock availability and ordering supplies when necessary.
- Monitored daily operations to ensure compliance with established policies and procedures.
- Created marketing materials such as brochures, flyers, emails. for promotional activities.
- Supported senior management in developing long-term strategic plans based on current market trends.
- Researched potential clients, identified target markets and developed new business opportunities.
- Collaborated with marketing team members on various projects such as advertising campaigns or website design initiatives.
- Developed relationships with key stakeholders including customers, suppliers and partners.
- Prepared weekly sales reports, providing detailed analysis of sales performance against targets.
- Negotiated pricing contracts with vendors and suppliers on behalf of the organization.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Utilized social media platforms to engage with customers and promote products.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained attractive merchandise displays to maximize purchases.
- Managed cash register operations using POS system and processed sales and returns.
Cashier
Ross
Tamuning, GU
06.2012 - 09.2020
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Sales Associate
Crown Bakery
Barrigada, GU
10.2011 - 08.2019
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
Sales Coordinator
Shell Gas Station
Barrigada, GU
09.2010 - 11.2018
- Maintained accurate records of sales activity and generated reports for management review.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Maintained an up-to-date database of prospective clients and their contact information.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Supported sales team by delivering current territory sales data and costing information.
- Developed key customer relationships to increase sales.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Airport Passenger Service Agent
Guam
Tamuning, GU
02.2005 - 04.2013
Timeline
Cashier
Ross
06.2012 - 09.2020
Senior Sales Coordinator
Mobil Gas Station
02.2012 - 05.2022
Sales Associate
Crown Bakery
10.2011 - 08.2019
Sales Coordinator
Shell Gas Station
09.2010 - 11.2018
Airport Passenger Service Agent
Guam
02.2005 - 04.2013