Yeji kwon
TAMUNING,GU
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Manager
Shim's corporation
Tamuning, GU
06.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Cashier
Buenas market
Guam
06.2020 - 06.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Rental Agent
Linden rent a car
Guam
02.2019 - 02.2020
- Greeted customers and provided excellent customer service.
- Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
- Provided detailed explanation of rental policies and procedures to customers.
- Calculated total cost for rental including taxes, fees, and other charges.
Hotel Intern for office
Onward resort
Guam
02.2017 - 09.2017
- Assisted in the daily operations of the hotel, including checking guests in and out, handling reservations, and answering questions from guests.
- Provided customer service to guests by responding to inquiries regarding services offered at the hotel.
- Ensured that all areas of the hotel were clean and well-maintained according to standards set by management.
Education
College Degree (3rd) in Hospitality Management -
Kyunghee university
Seoul01.2017
High school diploma or GED -
Skills
- Expense Tracking
- Business Administration
- Strategic Planning
- Performance Management
- Operations Management
- Staff Development
Languages
Korean
First Language
Timeline
Manager
Shim's corporation
06.2022 - Current
Cashier
Buenas market
06.2020 - 06.2021
Rental Agent
Linden rent a car
02.2019 - 02.2020
Hotel Intern for office
Onward resort
02.2017 - 09.2017
College Degree (3rd) in Hospitality Management -
Kyunghee university
High school diploma or GED -
Similar Profiles
MAGIELYN M. DELA CRUZMAGIELYN M. DELA CRUZ
Stickering/Bundler at UNIVERSAL ROBINA CORPORATION /RED.DOT CORPORATION AGENCYStickering/Bundler at UNIVERSAL ROBINA CORPORATION /RED.DOT CORPORATION AGENCY
Lisa GallagherLisa Gallagher
Senior Director & Enterprise Transformation Exec at Oracle Corporation (acquired Cerner Corporation)Senior Director & Enterprise Transformation Exec at Oracle Corporation (acquired Cerner Corporation)
Rocco ZitoRocco Zito
Director Distribution Services at Travel Corporation Distribution Services Ltd. (Subsidiary of The Travel Corporation)Director Distribution Services at Travel Corporation Distribution Services Ltd. (Subsidiary of The Travel Corporation)